tried to rebuild outlook identity but failed

Outlook 2016 hangs on loading profile for over 2 minutes.ģ. I don't know why this worked, but i'm sharing it in case it helps anyone else. Neither am I sure why it still didn't work as the computer is running Windows 7 SP1 anyway.Īfter that Outlook opened immediately and would close and reopen perfectly.

I am not sure why this was ticked in the first place - this was there by default.

Untick the box next to 'Run this program in compatibility mode for: Windows 7 Service Pack 1'. Right click on the Outlook 2016 shortcut and select the Compatibility tab.

Run Outlook.exe /resetnavpane (did not even open).

Run Outlook.exe /safe (did not even open).

Completely uninstall and reinstall Office 2016.

Run both 'quick' and 'full' repairs of Office 2016.

Add registry key to DisableHardwareAcceleration.

Delete and re-create the Outlook profile.

Windows 7 Pro SP1 (brand new installation) with Office 2016 (brand new installation) connecting to local Exchange 2013 server mailbox. Throughout troubleshooting, other symptoms that occurred were: Outlook would load and error immediately with 'Could not open information store'.

Tried to rebuild outlook identity but failed